One annual licence, one onboarding, and usage billed on what you actually use. Add people without adding cost, and pay for capacity and consumption rather than for seats.
Ever. Put your whole team on it, including the people who only need to look something up once a month.
Nothing is feature-gated. The tiers differ by capacity and infrastructure, not by what you are allowed to do.
If a licence ever lapses you keep read-only access, and export keeps working. Leaving is always possible.
Getting live is priced separately from the licence, because the work depends on your business rather than on which licence you hold. This builds an estimate, not a quotation — a quotation follows a discovery call, with timings, stages and terms set against what you actually need.
Five steps, and nothing is charged at the end of them. Or if you would rather talk it through, book a call and a specialist will map the right setup with you.
All of these are included whatever you tick, at every tier — tiers differ by premium modules, managed data and environment, never by withholding the core. Ticking them tells us what you are looking for; it does not change the price.
Add what you need. Your tier may already include some.
Separate from the licence: this is what your team actually consumes, charged on usage rather than per seat. Nobody can predict it precisely up front, so pick the level that sounds like you. Your partner refines it once real usage is visible — and unlike a personal subscription, you see exactly who used what, and what it cost.
Two fixed-price packs. Neither is required — AI Studio works out of the box and most clients start there. They are for when you want it configured around how your business actually works. One-off, and they can be bought later at the same price.
Onboarding is sized to the work rather than to your licence. A few questions get you close — we confirm the rest at discovery. The bundle follows what has to be migrated; anything beyond what it covers is a fixed-price addition agreed before work starts.
Who should we prepare this for?
So the call starts from your estimate rather than from scratch. We will not call you out of the blue.
We use this to prepare your estimate and to contact you about it. Nothing is shared with anyone else.
If something here is not covered, the call is the quickest way to settle it — and the estimate you build above goes into it with you.
Because growing your team should not cost you more software. Users are unlimited at every tier — put everyone on it, including the people who look something up once a month. What the tiers differ by is managed data and environment: how much you hold, and whether your instance runs on shared or dedicated infrastructure. Both scale with the business rather than with the headcount.
Fourteen named pieces of work with published ceilings — how many records, how many systems, how many users and roles, how many training sessions. A fixed price against a list, not an estimate of effort, and no hourly meter running. If your build needs more than a bundle covers, that is a fixed-price addition agreed before the work starts. See the full list →
There are four answers, and two of them are cheaper than people expect. The core is in the licence. The premium modules are a flat annual fee. Most of what a business assumes is bespoke turns out to be configuration — the schema builder, the application builder and the automation tools are the platform, not a lesser version of a custom build. Only a capability the platform has never had is a true extension. Where the line falls →
Your own instance and your own database — your records are never pooled with another client's. That is true on every tier, including Starter. It is a separate question from the environment, which is the infrastructure your instance runs on: Starter and Growth run on shared infrastructure with a dedicated environment quoted separately, and Business and Custom include one.
Included. Starter and Growth include a shared environment; Business includes a dedicated one; Custom is a containerised environment built to your specification and quoted with the build. There is no separate hosting invoice to find later. If you are on Starter or Growth and your own compliance position needs dedicated hardware or a named jurisdiction, that is a quoted upgrade — and it is worth settling at discovery rather than after launch.
Every update to the Omniom core framework during your licence period — security patches, performance work, and every new core module on release, at no extra cost. Premium module updates are included for the modules you hold. You are never asked to pay again for something the platform gained while you were a client.
Yes — an upgrade is applied pro-rata, so you pay the difference for the remaining licence period rather than starting again. A module added mid-term also runs to your existing renewal date, so everything falls on one anniversary instead of several.
It is sold in blocks on top of your tier, so outgrowing your allocation does not force a tier change you do not otherwise need. Worth knowing that managed data is not the same as the record ceiling in an onboarding bundle: records are small and attachments are not, which is why discovery looks at the two together.
AI, messaging and transcription are billed on what you actually use — no allowance to run out of and no per-seat charge. One rate, the same for every client, set by us and not by your partner: they earn commission on what you buy, but they cannot mark up your usage. AI cost is almost impossible for a buyer to sanity-check, which is exactly why it should not be something each supplier sets for themselves. You see usage by person and by module, and you set caps.
Yes — the early adopter programme is open, and it carries a discount on the licence with the price locked for the lifetime of the account. The prices on this page are list prices; the discount and the terms are settled on the call, against what you actually need.
Whatever size you are, an Omniom setup replaces the stack of renewals you are carrying now with one annual licence that does not charge you for growing — and gives you a platform you can shape around how your business actually works, rather than one everyone in your market is already using unchanged.
Build an estimate above, or tell us what you are running now and roughly how many people use it, and a specialist will put a real number against it — licence, onboarding and expected usage, on your own figures rather than an example.
No obligation, and no pressure to decide on the call. If Omniom is not the right fit we would rather establish that early than sell you a platform you have to unpick later.
Some things are in the licence, some carry a fee, and some are work rather than a switch. The test is whether it can be built once and turned on for everyone — which is worth knowing before you ask, because most of what businesses assume is bespoke turns out not to be.
| Kind of thing | For example | What it costs |
|---|---|---|
| CoreEveryone needs it, so everyone has it | Your CRM, quotes and invoices, tasks, calendar, the schema builder, applications built inside the platform. | In the licence |
| Premium moduleProductised, identical for everyone | AI Studio, web builder, ecommerce, advanced analytics, the customer portal — built once and switched on. | A flat annual fee |
| Bespoke configurationNeeds designing around your business | Complex quoting with tiered pricing or configurable products, unusual approval rules, integrations with something specific to your industry. | Delivery work, quoted |
| Platform extensionDoes not exist yet | A capability the platform has never had, built into it for you. This one needs the source code, so Omniom does it rather than a partner. | Scoped and quoted |
The useful thing about that table is the second row down. Configuration is not a lesser version of a bespoke build — the schema builder, the application builder and the automation tools are the platform, and most of what a business wants shaped to its own way of working is configuration rather than development. If what you need turns out to be the third or fourth row, you will know at discovery rather than three months in. All prices ex-VAT and provisional ahead of launch.